Refund policy
Last updated: September 7, 2026
We want you to love your Uvana hair. If something isn't right, we offer a 30-day return window from the date your order is delivered.
Return eligibility
To be eligible for a return, your item must be:
- Unworn and unwashed
- Lace uncut and untrimmed
- In its original, resalable condition with all tags and hygiene seals attached
- In its original packaging
For hygiene and safety reasons, we cannot accept returns on hair that has been worn, washed, styled, cut, colored, or otherwise altered — including trimmed or cut lace.
Non-returnable items
- Wigs or hair with cut or trimmed lace
- Worn, washed, or styled hair
- Items marked Final Sale or Clearance
- Free gifts and promotional items
How to start a return
Email us at support@uvanahair.com within 30 days of delivery with your order number and reason for return. We'll reply with return instructions. Please don't ship items back before contacting us.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend a tracked shipping method — we can't be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we'll email to confirm. Approved refunds are issued to your original payment method within 5–7 business days. No restocking fees. Original shipping charges (if any) are non-refundable.
Exchanges
Need a different length or color? Email us and we'll help you exchange an eligible, unworn item.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and we'll make it right at no cost to you.
Contact
Uvana · support@uvanahair.com · +852 5401 7499